Can't track time
Why the timer might be missing or refusing to start.
There is no Time tracker or My time in the sidebar
Work through these in order.
1. Are you in a workspace? Time tracking only exists inside a workspace. Check the control at the top of the sidebar and switch if it says Personal.
2. Is the workspace on Agency? The entitlement comes from the workspace owner's plan. If their subscription has lapsed, tracking stops for everyone.
3. Has an admin turned it off for you? Owners and Admins can disable tracking per member, and it disappears from the sidebar entirely rather than showing a locked control. Ask an Owner or Admin. See Manage member access.
"Time Tracker is available on the Agency plan"
The workspace is not on an active Agency plan. Only the workspace Owner can change that. See Upgrade your plan.
"Time tracking is turned off for your account"
An Owner or Admin has disabled it for you. Ask them to switch it back on in Settings → Workspace. Your past entries were never removed.
There is no timer on a task or project
Time can only be tracked against workspace projects. A personal project has no timer by design. See Personal vs Workspace projects.
Also check you can actually see the project. An unassigned team member cannot track against a project they have no access to.
Your timer stopped on its own
A running timer is closed automatically when the entitlement behind it goes away: the Agency plan ended, or an admin turned your tracking off.
The work up to that point is saved. Nothing recorded is discarded. The reason is written to the workspace activity log.
You cannot edit an entry you created
This is intended. A completed entry is a timesheet record, and members cannot edit or delete their own once saved. Ask an Owner or Admin to correct it. See Team timesheets.
The exception is a solo Agency subscriber with no team, who can edit their own entries because there is no admin to ask.
An entry shows an enormous duration
A timer left running, usually overnight. Entries over twelve hours are flagged for review rather than being trimmed automatically. Ask an Owner or Admin to correct it.
You cannot see the team's time
Team timesheets and reports are for Owners and Admins. VA / Team Members see their own time only. See Workspace roles.