Troubleshooting
Fixes for the problems people run into most, and how to reach support.
Start here
Three checks solve most problems.
1. Which context are you in? The control at the top of the sidebar shows Personal or a workspace name. Personal tasks are invisible from a workspace and the reverse. This is by far the most common cause of "my work has disappeared".
2. Which email address did you sign in with? Invitations are bound to one exact address. Signing up with a different one creates an unrelated account, and nothing shared with you will appear.
3. Reload the page. A tab left open for days can hold stale data. A refresh re-reads everything.
Common problems
- Can't sign in
- Invitation and notification problems
- Can't access a project or workspace
- Can't track time
- Subscription and billing problems
Browser problems
VA To-Do works in current versions of Chrome, Edge, Firefox, and Safari.
If the interface is behaving oddly:
- Do a hard refresh (Ctrl+Shift+R, or Cmd+Shift+R on a Mac).
- Try a private or incognito window, which rules out an extension.
- Try another browser, which tells you whether the problem is the browser or
the account.
- Check for a browser update.
Ad blockers and privacy extensions occasionally block parts of the app. If a private window works and a normal one does not, an extension is the cause.
Still stuck?
Email support@vato-do.com, or use Feedback at the bottom of the sidebar, which sends us your browser details along with the report and saves a round of questions.
Include:
- What you were trying to do
- What happened instead
- The email address on the account
- The project or workspace involved, if relevant