Can't sign in
Password resets, Google sign-in, verification emails, and unexpected sign-outs.
Your password is not accepted
Check how you created the account. If you signed up with Continue with Google, there is no password on it. Use the Google button.
Reset it. Select Forgot password on the sign-in screen, enter your email, and follow the emailed link.
If the reset email has not arrived after a few minutes:
- Check your spam or junk folder.
- Confirm you used the address the account was created with.
- Try again, in case of a typo.
The verification email never arrived
- Check spam or junk.
- Wait a couple of minutes.
- Select Resend code on the verification screen. If you have left that
screen, sign up again with the same email address to get a fresh code.
- Check the address you entered was correct.
Corporate mail filters are a common culprit. A personal address is worth trying if a work one is not receiving.
Google sign-in does not work
- Make sure you are signed into the right Google account in that browser. If you
have several, sign out of the others or use a private window.
- Allow pop-ups for the site, because the Google flow may open one.
- If you first created the account with an email and password, use those instead.
You are signed out unexpectedly
Sessions last a long time, so being signed out repeatedly usually means something is clearing browser storage:
- A privacy extension or "clear cookies on close" setting.
- Private or incognito browsing, which discards everything when the window
closes.
- Signing out in another tab, which signs out everywhere.
Your account looks empty after signing in
You are almost certainly in a different account than you expect. Check the email address on the row at the bottom of the sidebar.
Signing up with one address and later with another creates two unrelated accounts, each with its own projects.
An invitation is not visible
The invitation went to one exact address. Sign in with that address. See Invitation problems.
Nothing here helped
Email support@vato-do.com with the address on the account and what happens when you try. Never include your password.